OSS / BSSISP Management System

99.95% Uptime

Multi‑LCO

TR‑069/ACS

RADIUS

IPDR Logs

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Build, Launchand grow your ISP on autopilot

Xonware - 99.95% Uptime 24×7 support Multi-Franchise & Multi-Reseller

Why XIMS?

A single, integrated OSS/BSS suite for broadband, From on-boarding and provisioning to billing, support, and NOC—XIMS unifies your operations so teams move faster, costs go down, and customers stay delighted

overviewProvision. Bill. Support. Scale.

Most ISPs stitch together tools for AAA, billing, CRM, and network monitoring—creating blind spots, slow activations, and revenue leakage. XIMS brings everything into one clean workspace—so a new connection can go live in minutes, support can see exactly what’s wrong, and finance can trust every invoice.

Cleaner collections and lower leakage with smart dunning
Fewer tickets and quicker resolutions with guided workflows
Faster customer activations
Compliance Ready

Features

ISP Management System

Transforming Operational Efficiency

AAA, Policy & Access

RADIUS with CoA for Mikrotik, Cisco, Juniper, Huawei, etc.

Captive portal with OTP/self-care; device limits & MAC binding

Instant speed upgrades, quarantine VLANs, and session safety

Authenticate anywhere, enforce everywhere.”

Plans, Billing & Revenue

Prepaid/postpaid, FUP, rollover, day passes, OTT bundles

GST-compliant invoicing, pro-rata, credit notes

UPI/cards/netbanking; automated reminders & dunning Reconciliation & leakage alerts

Every rupee, accounted for.”

CRM, Helpdesk & Self-Care

360° subscriber view—KYC, plan, devices, signal history, payments

Priority routing & SLAs; CSAT/NPS after resolution

Self-care app: recharge, upgrade, tickets, speed tests

Empathy backed by context”

NOC, IPDR & Alerts

Centralized syslog/IPDR for compliance & forensics

Maps for POPs/fiber; threshold & flap detection

Alerts to WhatsApp/Email/SMS

Know before it hurts”

Analytics & MIS

ARPU, churn, SLA, MTTR, leakage, uptime

Cohort funnels: trial → paid, upgrades, delinquency

Exports & webhooks to your BI stack

Decisions, not dashboards”

Partner/LCO

Multi-LCO hierarchies with custom plans & invoicing

Wallets, commissions & settlements

Multiple revenue models

Grow distribution without losing control”

Our ExpertiseWhat makes XIMS feel different

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Key benefitsBenefits of Xonware internet management system

A well-executed AI strategy offers businesses numerous advantages, including:

Unified ISP Management Platform

XIMS (Xonware Internet Management System) brings every part of your ISP operations—AAA, billing, CRM, NOC, inventory, and partner management—into one intelligent platform. No more juggling multiple systems; it’s your single pane of glass for complete visibility and control.
Seamless Integrations & APIs

Play well with everything. XIMS connects effortlessly with third-party CRMs, payment gateways, SMS/OTP services, accounting tools, and even custom-built ISP apps via its RESTful Open API suite. This ensures your existing ecosystem stays intact while your operations get smarter.

360° Customer Experience & CRM

Empower your support and sales teams with a complete subscriber view—plans, usage, payments, devices, and signal data at a glance. Built-in ticketing, WhatsApp integration, and self-care portals drive faster resolutions and happier customers
Advanced NOC & Compliance

From IPDR, syslog, and SNMP monitoring to OLT/ONU health and uptime analytics, XIMS gives your NOC a predictive edge. Stay compliant with DoT & TRAI mandates, while enjoying proactive alerts before customers even notice an issue.

Multi-Tenant Growth Engine

Whether you manage multiple LCOs, franchises, or resellers, XIMS scales effortlessly. Manage commissions, wallets, and invoice-labeled portals—all under one ecosystem designed for scalability, transparency, and growth
Real-Time Analytics & MIS Dashboards

Get actionable insights—not just reports. XIMS provides real-time dashboards covering ARPU, churn, uptime, SLA, and revenue patterns. You can identify bottlenecks, detect anomalies, and forecast growth using integrated BI and AI-driven analytics that help your team make data-backed decisions every day.

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What are you looking for

What exactly is Xonware XIMS?

XIMS (Xonware Internet Management System) is a cloud-based OSS/BSS platform built for Internet Service Providers. It manages your entire ISP lifecycle—from onboarding, AAA authentication, and billing to CRM, NOC monitoring, and franchise management—on one unified dashboard.

Can XIMS integrate with my existing network hardware?

Yes. XIMS supports a wide range of vendors through standard protocols like TR-069, TR-181, SNMP, and RADIUS. Whether you use MikroTik, Cisco, Juniper, Huawei, or Nokia OLT/ONU devices, XIMS communicates with them seamlessly.

What kind of support do you provide?

We offer 24×7 customer support, along with dedicated account managers for enterprise clients. Remote training, regular updates.

Is XIMS available as a cloud service or on-premise?

Both. You can choose SaaS (cloud-hosted), on-premise, or a hybrid model.
The hybrid option lets you run AAA locally while keeping your business support modules on the cloud—ideal for ISPs with compliance or latency requirements.

What makes XIMS different from other ISP management systems?

While others focus on billing or AAA, XIMS unifies the entire ecosystem—from device automation and CRM to analytics and AI-powered operations. It’s designed not just for management but for growth, scalability, and intelligence.

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