Complete ISP management software — from subscriber onboarding to revenue collection.
XIMS is a complete ISP billing and management software platform built for broadband ISPs, FTTH networks, WISPs, cable operators and multi-branch telecom businesses. It connects subscriber management, automated GST billing, online payments, RADIUS authentication, CRM, complaints, partner commissions, inventory, field operations and management reporting through one operational data model — alongside carrier-grade IP and number inventory (XonIPAM) and unified DNS, DHCP and IPAM (XonDDI).
Operational software should be chosen, not endured.
Most software in telecom is bought reluctantly. It gets patched together, worked around, and quietly resented by the teams who use it every day. We started Xonware because we thought that was a fixable problem.
The fix is not more features. It is watching how operators actually work. Onboarding a subscriber. Reconciling a payment file. Answering a regulator. We build for those moments, and we measure ourselves against them.
That approach produced a deliberately narrow portfolio. Four product lines, each going deep rather than wide. A billing platform that handles the exceptions, not just the invoices. A resource inventory that treats every IP and every phone number as a real, audited object.
We are founder-operated and engineering-led, based in Pune. Our customers run networks across South Asia, the Middle East, Africa, Southeast Asia, and the United States. Most have been with us for years.
The morning numbers, without the export ritual.
New users, renewals, upcoming expiries with amounts, sales and live session state — the screen an operator opens with their first coffee.
- 123K+ subscriber demo tenant shown live
- Renewal risk with rupee amounts, not just counts
- Reads the operational database, not a nightly copy
Twenty-one lakh addresses, every one a row.
The same discipline as the billing ledger, applied to IP space and phone numbers: materialised counts, CGNAT exhaustion forecasts, TMF-tagged service orders and pending approvals.
- 21,07,700 resources in the demo inventory
- Pool exhaustion forecast per CGNAT pool
- One click from count to the block behind it
Materialise everything.
Audit everything.
Every subscriber, IP address, and phone number exists as a real database row with append-only history. Nothing is computed on the fly and forgotten. When a regulator asks what happened, the answer is a query, not an investigation.
Make the wrong thing
structurally impossible.
Technology domains are isolated at the schema level, not by convention. An allocation cannot cross a domain boundary because the data model will not permit it. Approval gates sit on sensitive operations. Guardrails beat guidelines.
The relationship starts
at go-live.
Features graduate from customer environments, not internal pilots. Our roadmap is a rolling response to what production teams ask for, and our engagement teams stay through the operational cadence for years. That is why customers renew.