Xonware · Telecom & Connectivity Software

Software infrastructure for the resources networks run on.

Xonware builds carrier-grade platforms for OSS/BSS operations, IP and number resource management, DNS/DHCP infrastructure, and cybersecurity — deployed by operators across 11 countries.

4Product lines
11Countries
70+Operators
12TMF APIs native
XIMS OSS / BSS Platform
XonIPAM IP & Number Resources
XonDDI DNS · DHCP · IPAM
XonSec Cybersecurity
Product portfolio

Four product lines. One engineering discipline.

From subscriber operations to carrier-scale resource inventory to digital security — each Xonware product line addresses a distinct layer of how connectivity businesses run.

The company

A technology company built for connectivity infrastructure.

Xonware builds the operational software layer that connectivity businesses depend on — from subscriber operations to carrier resource inventory to security. Founded in Pune, India. Deployed across four continents. Engineering-led from day one.

01

Product-led company

Four product lines built around real operational workflows — not services rebadged as products.

02

Carrier-grade discipline

Materialised data models, append-only audit, structural isolation. Engineering choices that hold at scale.

03

Long-term partnerships

Multi-year operator relationships across 11 countries, with engagement teams that stay past go-live.

About Xonware
Why Xonware

Why businesses choose Xonware.

A product-led technology company with operational depth, security-aware engineering, and a long-term partnership orientation. Six reasons why businesses across broadband, connectivity, and digital operations trust Xonware.

Product-first thinking

Every capability is designed around what the business actually needs to run — not what looks impressive in a demo.

Deep operational understanding

Built from thousands of hours of real ISP and connectivity workflow observation. Practical, not theoretical.

Scalable technology foundation

Modern stack. Structured data models. Room to grow from 2K subscribers to hundreds of thousands.

Security-aware engineering

Access control, audit trails, and structural boundaries designed in — not bolted on after.

Practical implementation mindset

Deployments that finish. Migration plans that survive first contact with reality. Post-go-live support that stays engaged.

Long-term partnership orientation

Multi-year customer relationships across 11 countries. Not a "sell and disappear" vendor.

03 · XIMS Overview

XIMS in one view.

XIMS is designed to reduce the inefficiency of disconnected tools by bringing customer operations, billing, payments, support, hierarchy, field workflows, and reporting into one connected system.

Customer Lifecycle

Onboarding, account state, plan changes, and lifecycle history in one view.

Billing & GST

Recurring billing, invoice workflows, and tax-ready operations through a connected system.

Payment Gateway Hub

Support multiple payment flows with cleaner operator-side visibility and tracking.

CRM & Support

Tickets, SLA tracking, complaint escalation, and closure — linked to the customer record.

Partner Hierarchy

Reseller, franchise, and dealer models with structural visibility across the hierarchy.

Field & Inventory

Field ops, task handling, complaint visits, inventory-linked actions on mobile.

Mobile Apps

Branded customer self-care app and field workforce app running on the same core.

Reports & Dashboards

Collections, exception, compliance, and operational depth built in from day one.

04 · The Operator Reality

Why operators need a
more connected operating model.

Most operators do not struggle because they lack effort. They struggle because core business workflows are spread across too many disconnected tools, creating delay, inconsistency, and weak visibility.

01
Billing scattered across manual effort
02
Payments tracked across separate systems
03
Support and CRM disconnected
04
Partner visibility inconsistent
05
Reporting delayed by manual dependency
06
Workflow execution slowed by fragmentation

XIMS replaces fragmentation with one connected operational layer.

See how it works
05 · Depth & Scale

Built for depth. Structured for scale.

XIMS is shaped around the operational reality of broadband businesses and designed to bring structure to customer management, billing, support, collections, and reporting.

0
Functional modules
Across the ISP operational surface
0+
Payment gateways
Pre-integrated on day one
0+
Built-in reports
Collections, exception, compliance
0+
Controllers
Engineered operational depth
0
Countries deployed
One platform, regional compliance
Payment gateways · pre-integrated
Razorpay Payu Ccavenue Paytm Phonepe Instamojo Billdesk Easebuzz Aggrepay Ablepay Getepay
06 · Featured Modules

Explore the modules that power XIMS.

Every module solves a specific operational need while staying connected to the wider platform.

Customer Lifecycle

Manage subscriber onboarding, eKYC, service state, plan updates, and lifecycle history through one connected workflow.

  • Onboarding workflows
  • Account visibility
  • Service-state tracking
  • Traceable lifecycle history

Billing & GST

Structure recurring billing, invoice creation, tax handling, and due tracking through a clean operator-side billing system.

  • Invoice logic
  • Dues visibility
  • Plan management
  • GST-ready structure

Payment Gateway Hub

Route payments across 14+ gateways with cleaner tracking, reconciliation, and receipt automation.

  • Multi-gateway routing
  • Auto-reconciliation
  • Receipt automation
  • Dispute handling

MikroTik Integration

Router-level actions from the GUI — disable, resume, throttle, reassign — without CLI or scripts.

  • GUI-level control
  • Bulk actions
  • Session visibility
  • Config backup

Support & Ticketing

Issue creation, assignment, SLA tracking, escalation, and closure in one enterprise dashboard flow.

  • SLA tracking
  • Escalation rules
  • Complaint history
  • Field dispatch

Reporting Engine

70+ built-in reports covering collections, exceptions, compliance, hierarchy, and operational depth.

  • Collections dashboard
  • Exception reports
  • Compliance packs
  • Scheduled exports
See all 19 modules
07 · Architecture

How XIMS connects the business.

XIMS is not just a collection of modules. It works as a connected platform linking customers, partner structures, field teams, support operations, payments, and reporting into one coordinated operating environment.

Layer 01 Channels
Customers Partners Resellers Field staff Admin teams Back-office ops
Layer 02 · Core XIMS Core
Customer lifecycle Billing CRM Support Payments Hierarchy Mobile Reports
Layer 03 Integrations & Outcomes
Payment gateways Communication tools Network-aware execution Exports Visibility Faster workflows
09 · Mobile

Connected mobile experiences.

XIMS extends operational value through mobile experiences that support both subscriber convenience and field execution.

Customer

Customer self-service app

Help customers make payments, view invoices, raise complaints, and track account activity through a branded mobile experience.

  • Branded to the operator — not white-label with a Xonware badge
  • UPI, cards, wallets, netbanking through 14+ gateways
  • Complaint raising with status tracking and closure receipts
  • Usage monitoring, plan renewal, invoice download
Explore customer app
Field & Partner

Field / partner mobility

Support onboarding, task handling, complaint visits, inventory-linked actions, and field visibility with mobile-connected workflows.

  • Task assignment, GPS attendance, route optimisation
  • Inventory pickup / return with barcode scanning
  • On-site onboarding with photo + eKYC capture
  • Real-time sync back to XIMS operator dashboard
Explore field app
Xonware Cybersecurity

Cybersecurity for modern digital environments.

Xonware Cybersecurity helps businesses move toward stronger visibility, better protection, faster response, and improved confidence across digital operations and infrastructure environments.

  • Security visibility — a clear view of what's happening across users, endpoints, and network state.
  • Monitoring and alerting — continuous signal collection, correlation, and threshold-driven notifications.
  • Incident response orientation — structured playbooks, escalation paths, and post-incident review.
  • Resilience and operational confidence — designed to withstand disruption and recover cleanly.
Security Operations All systems monitored
24/7
Monitoring window
4
Response tiers
100%
Audit coverage
Endpoint posturehealthy
Network egressbaseline
Anomalous auth4 flagged
Backup integrityverified
10 · Outcomes

Operational outcomes that matter.

Good software should do more than describe features. It should improve how teams work, how visibility flows, and how decisions are made.

Better billing discipline

Recurring cycles, tax handling, and dues visibility on schedule — not by chase.

Clearer collection visibility

See who owes what, when it was due, and what the trend looks like — per hierarchy level.

Faster issue coordination

Ticket, escalate, assign, and close on one thread — with SLA tracking built in.

Stronger partner accountability

Reseller and franchise performance visible in the hierarchy, tied to real transactions.

Better management reporting

70+ built-in reports covering the numbers leadership actually needs each week.

Reduced process fragmentation

One connected data model — fewer spreadsheets, fewer manual reconciliations.

Partners & ecosystem

Built to work with the ecosystem operators rely on.

Xonware platforms integrate across the network, payment, and standards ecosystem — and we work with implementation and technology partners across our deployment regions.

Standards

TM Forum Open APIs

12 TMF Open APIs implemented natively across the XonIPAM and XonDDI product lines.

Network

MikroTik · GPON · DNS/DHCP

Deep integrations with MikroTik RouterOS, GPON/OLT ecosystems, ISC, Kea, Microsoft and cloud DNS.

Payments

14+ Payment Gateways

Razorpay, PayU, CCAvenue, Paytm, PhonePe, BillDesk and more — pre-integrated on day one.

Regional partners

Implementation Network

Certified implementation and support partners across South Asia, MENA, Africa, and Southeast Asia.

Investor & partnership enquiries — we're building for the long term.

For investor relations, strategic partnerships, or reseller enquiries, reach our corporate team directly.
Corporate enquiries
12 · Get in touch

See how XIMS fits your operating model.

Book a focused discussion based on your business structure, workflows, and operational priorities. We respond within one business day.