Software infrastructure for the resources networks run on.
Xonware builds carrier-grade platforms for OSS/BSS operations, IP and number resource management, DNS/DHCP infrastructure, and cybersecurity — deployed by operators across 11 countries.
Four product lines. One engineering discipline.
From subscriber operations to carrier-scale resource inventory to digital security — each Xonware product line addresses a distinct layer of how connectivity businesses run.
ISP Operations & Business Support
The complete operating platform for broadband businesses — subscriber lifecycle, billing & GST, payments, CRM, support, partner hierarchy, field mobility, and 70+ reports.
- 19 functional modules
- 14+ payment gateways pre-integrated
- Customer + field workforce mobile apps
Carrier-Grade Resource Inventory
Every IP address and telephone number as a materialised, audited row — from the /8 supernet to the individual host, from number allocation to portability and quarantine.
- 1.8M+ materialised addresses per tenant
- 10M+ numbers with full lifecycle states
- TMF Open API v4 native (12 APIs)
Unified Network Services
Three systems collapsed into one source of truth. Authoritative DNS with DNSSEC, DHCPv4/v6 with prefix delegation, lease archival, server federation, and reverse-PTR automation.
- Zero sync drift by construction
- DNSSEC key lifecycle fully managed
- Federation with ISC, Kea, Microsoft, cloud DNS
Security Operations & Resilience
Visibility, continuous monitoring, structured incident response, and audit-ready resilience for operators and digital environments — built with the same engineering discipline.
- Security visibility across users & endpoints
- Threshold-driven monitoring & alerting
- Regulator-ready audit trails
A technology company built for connectivity infrastructure.
Xonware builds the operational software layer that connectivity businesses depend on — from subscriber operations to carrier resource inventory to security. Founded in Pune, India. Deployed across four continents. Engineering-led from day one.
Product-led company
Four product lines built around real operational workflows — not services rebadged as products.
Carrier-grade discipline
Materialised data models, append-only audit, structural isolation. Engineering choices that hold at scale.
Long-term partnerships
Multi-year operator relationships across 11 countries, with engagement teams that stay past go-live.
Why businesses choose Xonware.
A product-led technology company with operational depth, security-aware engineering, and a long-term partnership orientation. Six reasons why businesses across broadband, connectivity, and digital operations trust Xonware.
Product-first thinking
Every capability is designed around what the business actually needs to run — not what looks impressive in a demo.
Deep operational understanding
Built from thousands of hours of real ISP and connectivity workflow observation. Practical, not theoretical.
Scalable technology foundation
Modern stack. Structured data models. Room to grow from 2K subscribers to hundreds of thousands.
Security-aware engineering
Access control, audit trails, and structural boundaries designed in — not bolted on after.
Practical implementation mindset
Deployments that finish. Migration plans that survive first contact with reality. Post-go-live support that stays engaged.
Long-term partnership orientation
Multi-year customer relationships across 11 countries. Not a "sell and disappear" vendor.
XIMS in one view.
XIMS is designed to reduce the inefficiency of disconnected tools by bringing customer operations, billing, payments, support, hierarchy, field workflows, and reporting into one connected system.
Customer Lifecycle
Onboarding, account state, plan changes, and lifecycle history in one view.
Billing & GST
Recurring billing, invoice workflows, and tax-ready operations through a connected system.
Payment Gateway Hub
Support multiple payment flows with cleaner operator-side visibility and tracking.
CRM & Support
Tickets, SLA tracking, complaint escalation, and closure — linked to the customer record.
Partner Hierarchy
Reseller, franchise, and dealer models with structural visibility across the hierarchy.
Field & Inventory
Field ops, task handling, complaint visits, inventory-linked actions on mobile.
Mobile Apps
Branded customer self-care app and field workforce app running on the same core.
Reports & Dashboards
Collections, exception, compliance, and operational depth built in from day one.
Why operators need a
more connected operating model.
Most operators do not struggle because they lack effort. They struggle because core business workflows are spread across too many disconnected tools, creating delay, inconsistency, and weak visibility.
XIMS replaces fragmentation with one connected operational layer.
See how it worksBuilt for depth. Structured for scale.
XIMS is shaped around the operational reality of broadband businesses and designed to bring structure to customer management, billing, support, collections, and reporting.
Explore the modules that power XIMS.
Every module solves a specific operational need while staying connected to the wider platform.
Customer Lifecycle
Manage subscriber onboarding, eKYC, service state, plan updates, and lifecycle history through one connected workflow.
- Onboarding workflows
- Account visibility
- Service-state tracking
- Traceable lifecycle history
Billing & GST
Structure recurring billing, invoice creation, tax handling, and due tracking through a clean operator-side billing system.
- Invoice logic
- Dues visibility
- Plan management
- GST-ready structure
Payment Gateway Hub
Route payments across 14+ gateways with cleaner tracking, reconciliation, and receipt automation.
- Multi-gateway routing
- Auto-reconciliation
- Receipt automation
- Dispute handling
MikroTik Integration
Router-level actions from the GUI — disable, resume, throttle, reassign — without CLI or scripts.
- GUI-level control
- Bulk actions
- Session visibility
- Config backup
Support & Ticketing
Issue creation, assignment, SLA tracking, escalation, and closure in one enterprise dashboard flow.
- SLA tracking
- Escalation rules
- Complaint history
- Field dispatch
Reporting Engine
70+ built-in reports covering collections, exceptions, compliance, hierarchy, and operational depth.
- Collections dashboard
- Exception reports
- Compliance packs
- Scheduled exports
How XIMS connects the business.
XIMS is not just a collection of modules. It works as a connected platform linking customers, partner structures, field teams, support operations, payments, and reporting into one coordinated operating environment.
Built for real connectivity businesses.
XIMS is relevant across different service-provider structures and operating models, from broadband growth businesses to partner-led regional operations.
Broadband ISPs
Bring customer operations, billing, support, and collections into a more structured operating system.
Read moreFTTH / Fiber Operators
Improve service coordination, customer control, and operational visibility across growing fiber-led environments.
Read moreWISPs
Manage wireless subscribers, tower coverage, and field workforce across regional deployment models.
Read moreCable / IPTV / OTT
Handle IPTV/OTT subscriber management, content bundle billing, and multi-service delivery in one flow.
Read morePartner-led Operators
Coordinate regional partners, resellers, and franchises through structured hierarchy visibility.
Read moreEnterprise Connectivity
Manage enterprise circuits, SLA reporting, and dedicated-line service delivery on the same platform.
Read moreConnected mobile experiences.
XIMS extends operational value through mobile experiences that support both subscriber convenience and field execution.
Customer self-service app
Help customers make payments, view invoices, raise complaints, and track account activity through a branded mobile experience.
- Branded to the operator — not white-label with a Xonware badge
- UPI, cards, wallets, netbanking through 14+ gateways
- Complaint raising with status tracking and closure receipts
- Usage monitoring, plan renewal, invoice download
Field / partner mobility
Support onboarding, task handling, complaint visits, inventory-linked actions, and field visibility with mobile-connected workflows.
- Task assignment, GPS attendance, route optimisation
- Inventory pickup / return with barcode scanning
- On-site onboarding with photo + eKYC capture
- Real-time sync back to XIMS operator dashboard
Cybersecurity for modern digital environments.
Xonware Cybersecurity helps businesses move toward stronger visibility, better protection, faster response, and improved confidence across digital operations and infrastructure environments.
- Security visibility — a clear view of what's happening across users, endpoints, and network state.
- Monitoring and alerting — continuous signal collection, correlation, and threshold-driven notifications.
- Incident response orientation — structured playbooks, escalation paths, and post-incident review.
- Resilience and operational confidence — designed to withstand disruption and recover cleanly.
Operational outcomes that matter.
Good software should do more than describe features. It should improve how teams work, how visibility flows, and how decisions are made.
Better billing discipline
Recurring cycles, tax handling, and dues visibility on schedule — not by chase.
Clearer collection visibility
See who owes what, when it was due, and what the trend looks like — per hierarchy level.
Faster issue coordination
Ticket, escalate, assign, and close on one thread — with SLA tracking built in.
Stronger partner accountability
Reseller and franchise performance visible in the hierarchy, tied to real transactions.
Better management reporting
70+ built-in reports covering the numbers leadership actually needs each week.
Reduced process fragmentation
One connected data model — fewer spreadsheets, fewer manual reconciliations.
Insights, guides, and product resources.
Explore product notes, implementation views, and practical operational content for broadband and connectivity businesses.
XIMS platform overview
A structured tour of the platform, data model, and operational surface.
ReadBilling & GST guide
How XIMS structures recurring billing, invoice logic, and GST-ready operations.
ReadModules index
One-page module summary across the 19 functional modules of the platform.
ReadOperational insights
Practical notes on collections, hierarchy, field ops, and reporting cadence.
ReadIndustries overview
Broadband, FTTH, WISP, IPTV, MSO, enterprise — how XIMS maps to each.
ReadCybersecurity brief
Xonware's emerging security capability for subscriber protection.
ReadBuilt to work with the ecosystem operators rely on.
Xonware platforms integrate across the network, payment, and standards ecosystem — and we work with implementation and technology partners across our deployment regions.
TM Forum Open APIs
12 TMF Open APIs implemented natively across the XonIPAM and XonDDI product lines.
MikroTik · GPON · DNS/DHCP
Deep integrations with MikroTik RouterOS, GPON/OLT ecosystems, ISC, Kea, Microsoft and cloud DNS.
14+ Payment Gateways
Razorpay, PayU, CCAvenue, Paytm, PhonePe, BillDesk and more — pre-integrated on day one.
Implementation Network
Certified implementation and support partners across South Asia, MENA, Africa, and Southeast Asia.
Investor & partnership enquiries — we're building for the long term.
See how XIMS fits your operating model.
Book a focused discussion based on your business structure, workflows, and operational priorities. We respond within one business day.