ISP complaint and ticketing software.
Ticketing with SLA clocks, complaint categories that match how ISPs triage, and dispatch to field engineers with mobile closure.
How it worksSLA-clocked, closed-loop
SLA-driven queues
Priorities, escalation paths and SLA timers per category — outage versus billing dispute versus new-connection follow different clocks.
Field dispatch
Tickets route to field engineers with navigation, on-site closure, photos and customer sign-off from the mobile app.
Closed-loop reporting
Reopen rates, first-response times and resolution ageing per team and partner — support becomes measurable.