Every module. Out of the box.
Each module is deep enough to run a department on its own, and connected enough to share a subscriber, a ledger entry, a ticket and a KYC record across the business in real time.
01 — Module index
Numbered as shipped
/01
Customer Lifecycle Management
One workflow per customer — not one workflow per task.
Every action on a customer is audit-logged and traceable across support, billing and field.
/02
Subscription Billing & GST
GST returns become a one-click export.
Hundreds of plans, taxes, prorations, partner splits — without a single spreadsheet.
/03
Payment Gateway Hub
14+ payment gateways pre-integrated. Day one.
Customers pay through whatever they trust. Operators reconcile in one place.
/04
Bank Reconciliation
Auditors no longer chase printouts.
Every bank settlement matched against the ledger. Month-end close in hours, not weeks.
/05
MikroTik Router Integration
GUI action → router obeys in seconds.
Native MikroTik integration — suspend, plan-shift, IP-change without a network engineer in the loop.
/06
OTT, IPTV & Media Bundling
One bill. Two products. Higher ARPU.
Upsell content alongside connectivity — without integrating a second billing system.
/07
Field & Inventory Management
Stock matches the network on every audit.
Field engineers know what's deployed where — splitter boxes, ports, fiber — all reconciled.
/08
EKYC & Regulatory Compliance
TRAI compliance is a record in the system, not a paper file.
Aadhaar + operator-side flow, verified, PDF-stamped, archived against every customer.
/09
CRM & Lead Management
One record. Four teams.
Sales sees the lead. Field sees the install. Support sees the ticket. Finance sees the invoice.
/10
Support & Ticketing
First-call resolution becomes measurable.
Nothing falls between the cracks. Every issue traceable from raise to resolution.
/11
Multi-Channel Communication
Customers kept informed automatically — without a dialler in sight.
Email · SMS · WhatsApp templates, broadcasts and transactional flows, all from one engine.
/12
Franchise → Reseller → Zone → Customer
A multi-level partner network is a configuration in XIMS — not a custom build.
Four-tier hierarchy with per-tier menu access, commission rules, wallets and reports.
/13
Executive Dashboards
The owner sees the business in five charts every morning.
SignalR-pushed live counters across operator, collection, performance, zonal and department views.
/14
Reporting Engine — 70+ built-in
MIS · GST · regulatory — whatever management asks.
Revenue, customers, partners, operations — every report is one screen, Excel-exportable, drill-able.
IMG-MODULES-PHOTO
21:9 · operations office photograph
IMG-MODULES-PHOTOXonware · field documentation