TR-069 ACS software for complete broadband CPE operations
Manage every subscriber device without sending a technician.
XIMS TR-069 ACS gives broadband operators one controlled environment to provision, diagnose and maintain routers, ONTs and Wi-Fi CPEs. Connect device operations with the same subscriber, service and support context used by XIMS.
One control plane for the devices behind every connection
When customer-premises equipment is managed one router at a time, routine support becomes slow and inconsistent. XIMS TR-069 ACS replaces scattered logins and manual configuration with policy-led device operations. Your teams can identify a subscriber’s CPE, review its current state, run approved diagnostics and apply changes through a governed workflow.
The device is not an isolated record. It is linked to the subscriber, service plan, connection, location and support history, giving operations teams the context required to act safely.
Provision, diagnose and update at operator scale
TR-369/USP direction is communicated at the verified implementation level only — roadmap capability is never labelled as generally available.
From device inform to verified change
- The CPE establishes an authenticated management session.
- XIMS identifies the device, subscriber and permitted data model.
- Policy determines whether observation, provisioning or remediation is required.
- Sensitive actions pass through role and approval controls.
- XIMS executes the task and records device-level results.
- Support and operations teams see the outcome against the subscriber record.
Built for mixed broadband access environments
Standards provide the foundation; real devices still behave differently. Xonware validates write operations and parameter mappings before they are enabled for production use. A filterable compatibility matrix — manufacturer, model family, TR-069 support, verified data model, firmware operations, diagnostics and certification status — covers only devices Xonware has tested, and is shared during technical evaluation.
Remote management with operational guardrails
- Tenant and operator isolation
- Role-based action permissions
- Approval gates for high-impact bulk changes
- Credential and secret protection
- Append-only activity history
- Per-device task outcomes
- Maintenance windows and rate controls
- Write-certification gates for model-specific actions
ACS works better when it knows the subscriber
Frequently asked questions
What is TR-069 ACS software?
An Auto Configuration Server uses TR-069/CWMP to manage compatible broadband CPEs remotely, including provisioning, parameter operations, diagnostics and controlled firmware workflows.
Can XIMS manage routers from multiple vendors?
XIMS is designed for multi-vendor environments, but available operations depend on each verified model and firmware combination.
Does ACS replace field technicians?
It reduces avoidable visits by enabling remote diagnosis and configuration. Physical faults and unsupported devices still require field work.
Can ACS operations be linked to subscriber complaints?
Yes. Device context and approved diagnostics can be connected with XIMS subscriber and support workflows.
Does XIMS support bulk firmware updates?
XIMS supports controlled campaign workflows for verified devices, including staged targeting and outcome tracking.