XIMS · Product line /01 OSS / BSS 19 modules · 11 countries

The operating platform for ISPs.

Subscribers, billing, payments, support, partners, field teams, reports. XIMS runs the whole operational surface of a broadband business from one platform, with one data model underneath.

Book a walkthrough All 19 modules
01 — Core surface Six capability groups · full module list →
/01 Subscriber lifecycle Acquire · Activate · Retain Lead to KYC to activation to renewal. Plan changes, suspensions, win-back. Every state transition recorded and reversible. /02 Billing & GST Invoicing · Compliance Prepaid, postpaid, hybrid. Proration, credit notes, GST returns. Built for the exceptions, not just the happy path. /03 Payments 14+ gateways Razorpay, PayU, CCAvenue, Paytm, PhonePe, BillDesk and more, pre-integrated. Reconciliation queues that close themselves. /04 CRM & support Tickets · SLA · Field Ticketing with SLA clocks, complaint categories that match how ISPs actually triage, and dispatch to field engineers with mobile closure. /05 Partner hierarchy Franchise → Reseller → Zone Four-tier partner structure with per-tier menus, commission rules, wallets and top-ups. The model most vendors bolt on; here it is native. /06 Mobility & reporting 2 apps · 70+ reports White-labelled subscriber app, field workforce app, and 70+ operational reports. The numbers leadership asks for, without an export ritual.
01.5 — Capability mapDeep-dive pages

Billing and revenue management for ISPs →

GST-native invoicing, 14+ payment gateways, dunning and bank reconciliation on one ledger — prepaid, postpaid and hybrid together.

Subscriber lifecycle and ISP CRM →

Leads, eKYC onboarding, plan changes and retention on the same record every module reads.

AAA, RADIUS and network operations →

PPPoE, IPoE and hotspot authentication with MikroTik-native control and any standards-compliant NAS.

Complaint, helpdesk and field-service management →

SLA-driven ticketing with field dispatch, mobile closure and closed-loop reporting.

Franchise, reseller and partner management →

A native four-tier hierarchy with commissions, wallets and scoped visibility per tier.

Reports, analytics and regulatory readiness →

70+ live operational reports and executive dashboards, formatted for the questions leadership and regulators actually ask.

02 — Why it holds up One data model
/01

One subscriber record.
Every module reads it.

Billing, support, network state, partner attribution, and app sessions all reference the same subscriber row. No sync jobs between modules, no "which system is right" meetings. When support opens a ticket, the billing context is already there.

Field documentationXonware
02.5 — The interfaceDemo data
Executive dashboard

One screen, the whole operation.

Acquisition, renewals, expiry risk and revenue on a single view — each tile filters into the underlying subscriber list.

  • New users, renewals and sales by day / week / month
  • Upcoming expiries with amounts at stake
  • Session state: active, concurrent, offline
XIMS · Executive dashboard
XIMS executive dashboard
Subscriber 360

Everything about one subscriber, on one tab bar.

Plan, billing cycle, connection status, KYC, wallet, tickets and usage history — the view support opens before answering the phone.

  • Live connection + account status side by side
  • Payments, OTT, tickets and timeline as tabs
  • Zone, reseller and network type in context
XIMS · Subscriber 360
XIMS subscriber 360 view

See these screens running on your own subscriber data.

Book a technical walkthrough →
03 — In numbers Production figures
19
Functional modules
14+
Payment gateways
70+
Operational reports
2
Native mobile apps

Watch it run your workflows.

Book a technical walkthrough info@xonware.com