The operating platform for ISPs.
Subscribers, billing, payments, support, partners, field teams, reports. XIMS runs the whole operational surface of a broadband business from one platform, with one data model underneath.
01 — Core surface
Six capability groups · full module list →
/01
Subscriber lifecycle
Acquire · Activate · Retain
Lead to KYC to activation to renewal. Plan changes, suspensions, win-back. Every state transition recorded and reversible.
/02
Billing & GST
Invoicing · Compliance
Prepaid, postpaid, hybrid. Proration, credit notes, GST returns. Built for the exceptions, not just the happy path.
/03
Payments
14+ gateways
Razorpay, PayU, CCAvenue, Paytm, PhonePe, BillDesk and more, pre-integrated. Reconciliation queues that close themselves.
/04
CRM & support
Tickets · SLA · Field
Ticketing with SLA clocks, complaint categories that match how ISPs actually triage, and dispatch to field engineers with mobile closure.
/05
Partner hierarchy
Franchise → Reseller → Zone
Four-tier partner structure with per-tier menus, commission rules, wallets and top-ups. The model most vendors bolt on; here it is native.
/06
Mobility & reporting
2 apps · 70+ reports
White-labelled subscriber app, field workforce app, and 70+ operational reports. The numbers leadership asks for, without an export ritual.
02 — Why it holds up
One data model
/01
One subscriber record.
Every module reads it.
Billing, support, network state, partner attribution, and app sessions all reference the same subscriber row. No sync jobs between modules, no "which system is right" meetings. When support opens a ticket, the billing context is already there.
IMG-XIMS-PHOTO
21:9 · NOC / operations desk photograph
IMG-XIMS-PHOTOXonware · field documentation
03 — In numbers
Production figures
19
Functional modules
14+
Payment gateways
70+
Operational reports
2
Native mobile apps