ISP management software that connects the customer, the bill and the network.
XIMS gives broadband ISPs one operating platform for subscriber lifecycle, GST billing, payments, customer care, RADIUS access, MikroTik operations, partner networks, field teams and management reporting.
Subscriber and CRM
Every subscriber is one record: KYC documents, plan history, connection details, tickets, payments and field visits in one 360° view. Sales pipelines, lead capture and onboarding workflows run in the same console the support desk uses.
Billing, GST and payments
Prepaid, postpaid and hybrid plans with automated invoicing, GST e-invoice compliance, proration and adjustments. 14+ payment gateways — Razorpay, PayU, CCAvenue, Paytm, PhonePe and more — with UPI collection, receipts and reconciliation on one ledger.
RADIUS and network access
Built-in RADIUS AAA authenticates PPPoE, IPoE and hotspot subscribers against the same record that carries the bill. Unpaid invoices drive session policy automatically; CoA applies speed changes and disconnects without middleware.
MikroTik and supported network devices
First-class MikroTik integration over RouterOS API alongside standards-compliant RADIUS support for Cisco ASR, Juniper MX and other BNG/NAS platforms already in your network.
GPON/EPON and fibre operations
OLT management and ONU provisioning workflows for FTTH networks — bring fibre access equipment, subscriber activation and support into the same operational surface.
Complaints and field teams
Ticketing with SLA timers, technician assignment, mobile field apps and closure evidence. Complaints connect to the subscriber record, the plan and the network session — not a separate helpdesk silo.
Franchise and reseller operations
A native four-tier partner hierarchy: franchise onboarding, wallet and revenue-sharing settlements, partner-scoped visibility and network-wide live reporting for the operator.
Customer self-care
White-labelled subscriber mobile apps and portal — plan browsing, UPI payments, usage monitoring and complaint tracking, branded to the operator and powered by the same platform.
Inventory and IP resources
Stock and CPE inventory tied to installations, with IP pool management in the access layer — and a growth path to XonIPAM for carrier-grade IPv4/IPv6 lifecycle when scale demands it.
Reports and owner dashboards
70+ operational reports across collections, receivables, sessions, complaints and partner performance, with owner dashboards that read the whole operation at a glance.
Migration without the big bang
Shadow-mode reconciliation against your current system, evidence-gated cutover and no weekend rewrites — the migration methodology proven across operator moves from legacy billing platforms.
Integrations
Payment gateways, WhatsApp, SMS and email providers, GST portals and accounting exports — the systems an ISP already relies on, connected out of the box.
The comparison checklist
Evaluating platforms? Judge on one test: does the customer, the bill and the network session live on one record — or on three systems pretending to agree? Our structured comparison covers billing, AAA, inventory and support capability side by side.