ISP CRM software built around the complete subscriber lifecycle
One customer record from first enquiry to every renewal.
Capture leads, check feasibility, complete KYC, coordinate installation and manage billing, support and retention without losing context between teams.
CRM designed for connectivity operations
Generic CRM stops at a sale. ISP CRM must continue into feasibility, service activation, recurring billing, network identity, complaints, field operations and renewal. XIMS maintains one subscriber identity across the lifecycle so every authorized team sees the relevant context.
Convert demand into an installed service
- Multi-channel lead capture
- Source and campaign attribution
- Assignment and follow-up
- Address and feasibility workflow
- Plan recommendation and quotation
- KYC/CAF documentation
- Installation scheduling
- Network and device allocation
- Activation confirmation
The complete operational customer view
Subscriber 360 displays identity, contacts, service address, plan, billing state, payments, wallet, active session, usage, devices, complaints, communications, partner ownership and the full activity timeline — each element governed by role permissions.
Communication and automation
- SMS, WhatsApp and email templates
- Consent and preference handling
- Payment reminders and installation messages
- Complaint updates and expiry communication
- Task reminders for teams
- Failed-delivery tracking
Retention and growth
Renewal risk, upgrade opportunities, repeated complaints, plan changes, win-back tasks and churn reasons are worked as operational queues on the same subscriber record — presented as workflow, not as unvalidated predictive claims.
Role-based operations
Reports that answer management questions
- Lead source and conversion funnel
- Feasibility turnaround
- Installation ageing
- Renewal rate and churn reasons
- Complaints per subscriber
- Team follow-up discipline
- Customer lifetime indicators
Frequently asked questions
How is ISP CRM different from a general CRM?
A general CRM ends at the sale. ISP CRM continues into feasibility, activation, recurring billing, network identity, complaints, field work and renewal on one subscriber record.
How do billing and RADIUS connect to the CRM?
The CRM subscriber record is the same record billing and RADIUS operations read, so account state, payments and network access stay aligned without re-entry.
Is KYC supported?
Yes. KYC/CAF documentation is part of the lead-to-activation workflow, stored against the subscriber record.
Do franchise teams get scoped access?
Yes. Reseller and franchise roles see only the subscribers, tasks and commercial data within their scope.
Can customers use a self-care app?
Yes. White-labelled subscriber apps read the same operational records — see the ISP mobile apps page for details.